Last Updated: October 2025
At IRIS & CO, we want you to love your kaftan. If you're not completely satisfied, you may return your purchase within 30 days of delivery for a full refund or exchange.
To be eligible for a return, your item must be:
The following items cannot be returned:
Step 1: Contact our customer service team at returns@irisandco.com or via our contact form.
Step 2: Provide your order number and reason for return.
Step 3: Receive your return authorization and shipping instructions.
Step 4: Ship the item back to us using a trackable shipping method.
Domestic Returns: Return shipping is free for US orders. We'll provide a prepaid return label.
International Returns: Customer is responsible for return shipping costs. We recommend using a trackable service.
Once we receive and inspect your return:
We offer free exchanges for size or color within 30 days of delivery. To exchange an item, follow the same return process and indicate your preferred replacement in your return request.
If your item arrives damaged or defective:
If you haven't received your refund after 10 business days:
For return or refund inquiries:
IRIS & CO Customer Service
Email: returns@irisandco.com
Phone: +1 (XXX) XXX-XXXX
Hours: Monday-Friday, 9AM-6PM EST